Information and Assistance

Results: 13

• Adult Residential Facility Complaints (1)
  DD-1500.0080

  Adult Residential Facility Complaints

  DD-1500.0080
  
  Programs, usually offered by licensing authorities, that accept and, where possible, attempt to resolve complaints regarding the licensing, cleanliness and safety of facilities, treatment of residents, quality of care, excessive fees, unethical or improper conduct of personnel or other inappropriate business practices of group residences for adults with disabilities, assisted living facilities, and senior residential care homes.
• Aging and Disability Resource Centers (1)
  LH-0350

  Aging and Disability Resource Centers

  LH-0350
  
  Programs that create a single, coordinated system of information and access for older adults and people with disabilities who are seeking long term support to minimize confusion, enhance individual choice, and support informed decision-making. ADRC centers serve as a single point of entry to public long term support programs and services. They offer information and counseling regarding available long term support options; assist individuals in determining their eligibility for public long term support programs and benefits including level of care determinations for Medicaid nursing facility and home and community-based service waiver programs; provide short-term case management to stabilize long term supports for individuals and their families in times of immediate need; help people plan for their future long term support needs; and provide information about and referral to other programs and benefits (such as health promotion and disease prevention, transportation services, housing and income support programs) that help people remain in the community.
• Area Agencies on Aging (2)
  TD-1100.6500-050

  Area Agencies on Aging

  TD-1100.6500-050
  
  Substate organizations authorized under the Older Americans Act of 1965 to develop a comprehensive, coordinated system of community-based services for older adults within their planning and service area. State Units on Aging designate, provide federal and state funding, and monitor operations of AAAs. Eight states and the District of Columbia do not have AAAs and, therefore, serve the roles of both state and area agency. AAA's responsibilities include planning; development of local funding resources; and contracting with local service provider organizations to provide authorized services which include information and referral/assistance, outreach, case/care management, escort, transportation, homemaker/chore, personal care, home repair and rehabilitation, home delivered meals, congregate meals, adult day care, elder abuse prevention, nursing home ombudsman, legal assistance, employment and training, health promotion and disease prevention and senior centers as well as services that support caregivers including respite care, counseling and education programs. AAAs may provide a number of other services in situations where local service provider options are limited.
• Case/Care Management (33)
  PH-1000

  Case/Care Management

  PH-1000
  
  Programs that develop plans for the evaluation, treatment and/or care of individuals who, because of age, illness, disability or other difficulties, need assistance in planning and arranging for services; which assess the individual's needs; coordinate the delivery of needed services; ensure that services are obtained in accordance with the case plan; and follow up and monitor progress to ensure that services are having a beneficial impact on the individual. Case management is a collaborative process characterized by communication, advocacy and resource management to promote high quality, cost-effective interventions and outcomes.
• Comprehensive Information and Referral (2)
  TJ-3000.1500

  Comprehensive Information and Referral

  TJ-3000.1500
  
  Programs that maintain information about the full range of human services and which function as the primary source of information about and linkage to human service providers in the community.
• Consumer Education (7)
  DD-1800

  Consumer Education

  DD-1800
  
  Programs that utilize a wide variety of informational materials and techniques to increase the public's awareness of their rights and responsibilities as consumers of goods and services. The services may include information concerning federal and state consumer protection laws and regulatory agencies; advice regarding comparison shopping, use of consumer reports and buying guides, and other practices that help consumers make informed decisions and avoid problems before they occur; and education regarding the steps that need to be taken to resolve problems with unfair credit practices, defective products, shoddy repairs or workmanship or incompetent services.
• Disease/Disability Information (6)
  LH-2700.1700

  Disease/Disability Information

  LH-2700.1700
  
  Programs that provide information about the causes and origins, preventive measures, symptoms, screening/diagnostic procedures, and/or methods of treatment or management including the latest research for specific illnesses or disabling conditions.
• Lawyer Referral Services (2)
  FT-4800

  Lawyer Referral Services

  FT-4800
  
  Programs that maintain lists of private attorneys and link people who need legal assistance with lawyers who specialize in the required area of law.
• Legal Information Services (3)
  TJ-3200.4500

  Legal Information Services

  TJ-3200.4500
  
  Programs that provide information about specific legal problems and procedures that interested individuals can access on a website or in person, or by telephone, email, chat, text or other communication channel. Information may be in a self-serve, browsable format (for example a web resource directory or library of audio recordings) or provided by live agents with expertise in the field. Also included are legal aid services, bar associations and other programs that provide basic information about family law, landlord/tenant law, immigration law, consumer law, elder law, patient rights, the rights of persons with disabilities, the criminal justice system, the civil court system and other legal topics via workshops, classes, speaking engagements, printed materials, video tutorials, websites and other similar educational avenues.
• Specialized Information and Referral (37)
  TJ-3000.8000

  Specialized Information and Referral

  TJ-3000.8000
  
  Programs that maintain information about community resources that are appropriate for a specific target group or human services sector (for example, youth programs or addiction services) and which link individuals who are in need of specialized services with appropriate resources and/or which provide information about community agencies and organizations that offer specialized services.
• Specialized Information and Referral for Hearing Impairments (1)
  TJ-3000.8000 * YF-3200

  Specialized Information and Referral for Hearing Impairments

  TJ-3000.8000 * YF-3200
  
  

  Programs that maintain information about community resources that are appropriate for a specific target group or human services sector (for example, youth programs or addiction services) and which link individuals who are in need of specialized services with appropriate resources and/or which provide information about community agencies and organizations that offer specialized services.

  A defect in one or more parts of the ear and its associated nerve pathways that lead from the ear to the brain which prevents the individual from adequately hearing, receiving or attending to faint speech, ordinary conversational speech, loud speech or other sounds.

• Specialized Information and Referral for Older Adults (1)
  TJ-3000.8000 * YB-8000

  Specialized Information and Referral for Older Adults

  TJ-3000.8000 * YB-8000
  
  

  Programs that maintain information about community resources that are appropriate for a specific target group or human services sector (for example, youth programs or addiction services) and which link individuals who are in need of specialized services with appropriate resources and/or which provide information about community agencies and organizations that offer specialized services.

  Individuals who are age 50, 55, 60, 62 or 65 or older depending on the minimum age for qualifying as an older adult which varies by program.

• VITA Program Sites (11)
  DT-8800.9300-930

  VITA Program Sites

  DT-8800.9300-930
  
  The community centers and other sites where older adults and low income individuals and families can obtain assistance from a trained VITA volunteer in completing their tax return forms.