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Access to Services

    Results: 9

  • Case/Care Management (2)
    PH-1000

    Case/Care Management

    PH-1000

    Programs that develop plans for the evaluation, treatment and/or care of individuals who, because of age, illness, disability or other difficulties, need assistance in planning and arranging for services; which assess the individual's needs; coordinate the delivery of needed services; ensure that services are obtained in accordance with the case plan; and follow up and monitor progress to ensure that services are having a beneficial impact on the individual. Case management is a collaborative process characterized by communication, advocacy and resource management to promote high quality, cost-effective interventions and outcomes.
  • Central Intake/Assessment for Mental Health Services (7)
    RP-5000.1400

    Central Intake/Assessment for Mental Health Services

    RP-5000.1400

    Programs that coordinate access to outpatient mental health services and/or psychiatric hospitalization and residential treatment facilities in a community by evaluating the nature and severity of an individual's mental health problem, determining which service response would best meet the needs of the patient, doing an eligibility assessment, and providing a referral to (or facilitating placement in) an appropriate program or facility. Mental health triage services may be located in an emergency department, community mental health service, call center or co-located with other specialized mental health services.
  • City Government Information Services (55)
    TJ-3200.2500-140

    City Government Information Services

    TJ-3200.2500-140

    Programs that provide information about city government offices and services that interested individuals can access on a website or in person, or by telephone, email, chat, text or other communication channel. In some cases, assistance is available to help identify and locate an appropriate office.
  • Comprehensive Information and Referral (1)
    TJ-3000.1500

    Comprehensive Information and Referral

    TJ-3000.1500

    Programs that maintain information about the full range of human services and which function as the primary source of information about and linkage to human service providers in the community.
  • Information and Referral (2)
    TJ-3000

    Information and Referral

    TJ-3000

    Programs whose primary purpose is to maintain information about human service resources in the community and to link people who need assistance with appropriate service providers and/or to supply descriptive information about the agencies or organizations which offer services. The information and referral process involves establishing contact with the individual, assessing the individual's long and short-term needs, identifying resources to meet those needs, providing a referral to identified resources, and, where appropriate, following up to ensure that the individual's needs have been met.
  • Information Sources (2)
    TJ-3200

    Information Sources

    TJ-3200

    Programs that provide information about a particular topic or service that interested individuals can access on a website or in person, or by telephone, email, chat, text or other communication channel such as a video relay service. Information may be in a self-serve, browsable format (for example a web resource directory or library of audio recordings) or provided by live agents with expertise in the field.
  • Specialized Information and Referral for Crime Victims (1)
    TJ-3000.8000 * YX-1500

    Specialized Information and Referral for Crime Victims

    TJ-3000.8000 * YX-1500

    Programs that maintain information about community resources that are appropriate for a specific target group or human services sector (for example, youth programs or addiction services) and which link individuals who are in need of specialized services with appropriate resources and/or which provide information about community agencies and organizations that offer specialized services.

    Individuals who have suffered injury or loss of property because of the illegal actions of another.

  • Talklines/Warmlines (4)
    RF-8380

    Talklines/Warmlines

    RF-8380

    Programs that offer a telephone service that enables people who are troubled to talk confidentially about their personal problems with an empathetic listener. These programs are often staffed by volunteers who can offer referrals for ongoing treatment, if needed.
  • Transitional Case/Care Management (27)
    PH-1000.8500

    Transitional Case/Care Management

    PH-1000.8500

    Programs that develop, implement, assess and follow up on plans for the evaluation, treatment and/or care of people who are experiencing a specific, time-limited problem such as a transition from hospitalization to independent living and who need assistance to obtain and coordinate the support services that will facilitate the change.